Full Time

Field Applications Scientist, Guangzhou

Posted 2 months ago
Application ends: October 26, 2021
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Job Description

Responsibilities

  • Coordinating new installations, including facility inspections, instrument validation, and customer training. Reviews and approves operational quality of equipment, and instruct customers in operations and maintenance of system under general instruction.
  • Troubleshooting issues related to user’s technical skills, biochemistry/assay design, experimental design, software and instruments. Interprets customer needs and identifies if the responsibility for a problem resolution falls to sales personnel, engineering, or other company personnel.
  • Developing and maintaining positive relationships with customers in assigned territory.
  • Helping to maintain and increase product usage, and supporting routine sales efforts through technical presentations and demonstrations.
  • Providing strategic and competitive customer feedback to Marketing and product development teams.
  • Developing key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Requirements

  • Minimum 2 years of biotech experience preferred.
  • Prior field experience supporting customers using sequencing or array technologies preferred
  • Demonstrated experience with next gen or high throughput sequencing sample prep technologies and protocols preferred
  • Demonstrated understanding of commonly-used sequencing data analysis software applications preferred
  • Outstanding problem solving and interpersonal skills
  • Demonstrated written and verbal communication as well as training skills
  • Clear vision of and commitment to providing outstanding customer service

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience/Education

  • MS in Genetics, Molecular Biology or Bioinformatics preferred.

任务和职责:

  • 负责新装置的协调工作,包括设备检查、仪器检测和客户培训。 审查和批准设备的运行质量,并指导客户按照常规说明对系统进行操作和维护。
  • 解决用户在专业技能、生物化学/分析设计、实验设计、软件和仪器方面遇到的问题。 说明客户需求,将解决问题的责任落实到销售人员、工程人员或公司其他人员身上。
  • 发展并维护与指定地区客户之间的良好合作关系。
  • 通过技术讲解和示范来协助维持并提高产品的使用,以及提高日常销售业绩。
  • 为市场营销和产品研发团队提供具有战略性和竞争性的客户反馈。
  • 开发有助于我们完成构建世界一流客户支持组织这一使命的重要公司流程。

以上任务和职责只是此职位的基本职能;随着企业运营情况的变化,您可能需要适度承担一些额外的工作。

岗位要求:

  • 有至少2年生物技术工作经验者优先
  • 有使用测序或阵列技术进行现场协助客户经验者优先
  • 具备下一代或高吞吐量测序样品准备技术与规范者优先
  • 能够良好理解并使用通用性测序数据分析软件者优先
  • 出色的解决问题和人际交往能力
  • 良好的书面和口头交流能力和培训技巧
  • 有清晰的愿景并乐于提供卓越客户服务

教育背景:

  • 遗传学、分子生物学或生物信息学硕士学位优先。

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.