Full Time

Production Support Manager

Posted 4 weeks ago
Application ends: November 20, 2021
Apply Now

Job Description

  • Well-known Financial Company
  • Diversified Culture

About Our Client

Our client is a well-known multinational company in financial services sector and its customers are around the globe.

Job Description

As the Production Support Manager, you need to be familiar with full stack engineering on project delivery, includes all SDLC cycle. You are expected to work effectively to collaborate with Equities management team and/or other development teams across borders, work effectively under pressure. You will manage EQD applications on Production which is an in-house built or vendor systems. You need to proactively engage with front office stakeholders by resolving production queries, requests, issues under a highly pressured environment. You will identify, communicate, diagnose, and resolve functional and technical incidents for business users. You will proactively record and track actions from system incidents to ensure root cause remediation and recurrence prevention Change Management and Subject Matter Expert. You will plan, review and execute regular application change releases into production environment and work closely with business stake holders, application developers and QA teams to minimize change related incident. You will take lead on managing and executing projects for production management.

The Successful Applicant

  • Production Support, Incident Management, SQL, Programming * Candidate should hold a university graduate certificate majored in IT or equivalent experience. * Solid 8+ experience in a Front Office Support capacity * Experience with some programming languages(Java, Python) and willingness/ability to learn * Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Demonstrated analytical skills * Issue tracking and reporting using tools Good all-round technical skills * Effectively share information with other support team members and with other technology teams * Ability to plan and organize workload * Consistently demonstrates clear and concise written and verbal communication skills * Experienced on Production Government includes Production Incident Management, Post Incident Review, Management Production data with high quality. * Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace.

What’s On Offer

  • Competitive salary -Strong exposure with business holder

Contact: Fian Fan

Quote job ref: 4223099