Full Time

Senior Field Engineer – LIS

Posted 3 weeks ago
Application ends: November 28, 2021
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Job Description

工作职责:

  • Carry out routine LIS network configuration, repair/maintenance work.

LIS 网络的日常配置,维护和维修工作

  • Support field engineers’ knowledge of network and LIS troubleshooting in their daily work.

支持区域工程师在日常工作中的仪器网络知识及故障排除。

  • Cooperate with the customer LIS product engineer to complete the smooth connection between the instruments and the customer LIS network.

和客户端的LIS产品工程师配合,完成设备与客户LIS网络的连接畅通

  • Find out and analyze the customers’ demands and making the reasonable and practicable suggestions

主动了解和分析客户需求,并提出合理可行的建议

  • Systematically summarize the service experience and training field engineers with relevant LIS knowledge and troubleshooting, and participating in the regional new employee coaching

系统地总结维修经验并培训区域工程师相关LIS知识及日常故障排除,参与区域新员工代教

  • Sum up the working experience constantly to improve ability of solving complicated problem

不断总结经验提高解决疑难问题的能力

  • Actively coordinate resources to solve customer’s problem as soon as possible together with other department

积极协调资源,协同其他部门尽快解决用户问题,提高维修进度

  • Maintain records of service reports.

维护服务报告记录

  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer, handle customer’s complaint.

作为公司和客户沟通的桥梁,确保为客户提供有效的服务,处理客户投诉

  • Other projects or tasks assigned by line manager

主管指派的其他任务

  • Conduct Ortho business in full compliance including but not limited to Ortho Secure, Ortho Behavior in Business, Ortho Environmental, Health, Safety Protection

遵循奥森多所有合规要求,包括但不限于奥森多信息安全,奥森多商业中的行为,奥森多环境健康安全等,合法合理开展业务活动

任职条件:

  • Minimum qualification required is diploma in computer, software programming.

计算机,软件编程等专业大专及以上学历

  • Good command of English in both spoken and written

英语说写能力俱佳

  • Good command of MS office software application

熟练应用微软办公软件

  • At least 3 years related experience.

至少三年以上相关工作经验