Full Time

Senior FX Relationship Associate

Posted 4 weeks ago
Application ends: November 20, 2021
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Job Description

The FX Relationship Associate supports a team of FX Relationship Managers in the management and expansion of existing client relationships. The FX Relationship Associate builds and develops strong business relationships with clients and ensure a consistently high level of satisfaction is met with BBH services and products. The FX Relationship Associate is expected to become proficient in BBH’s continuum of FX solutions and develop a strong knowledge of industry trends.

Relationship Management

Responsibilities:

  • Obtain price quotes from FX Traders and coordinate trade orders, on behalf of clients.
  • Track BBH profitability on trade orders from clients.
  • Build overall credibility and foster trust with clients.
  • Support the FX Relationship Managers in meeting client service expectations.
  • Establish and maintain appropriate contacts within client organizations and internal departments.
  • Assist FX Relationship Managers in preparing for client meetings.
  • Track client activity and prepare market research, as needed.
  • Generate reports and performance trends on existing portfolio of client accounts.

Client Service

  • Partner with internal departments to ensure a consistently high level of client satisfaction with BBH services and products.
  • Serve as an escalation point for client service issues and deliverables.
  • Assist in researching and resolving client inquiries and issues, in a timely manner.
  • Prepare and distribute reports and correspondence to clients, as needed.
  • Serve as a subject matter expert in FX, ensuring our clients are updated on BBH’s continuum of FX solutions and industry trends

Sales & Business Development

  • Develop and maintain expertise with BBH products and services
  • Contribute to and execute on detailed relationship engagement plans for each client
  • Collaborate across BBH business lines to promote and support cross selling opportunities

Requirements

  • Bachelors degree in finance or related discipline, or equivalent work experience required.
  • Fluent in English, Cantonese and Mandarin is a MUST
  • Minimum of 3 and 5 years maximum of relevant work experience.
  • eFX / platform experience desirable.
  • Experience working in the financial services industry.
  • Strong relationship management and client service skills.
  • Strong interpersonal, negotiating and influencing skills.
  • Strong organization, research and prioritization skills.
  • Ability to manage multiple tasks simultaneously, while meeting deadlines.
  • Experience with Microsoft Office products.
  • Strong written and verbal communication skills.
  • The successful applicant may be required to pass relevant regulatory exams.

Full timeHong Kong